How can I contact Primalities?
You can reach us anytime at ShopPrimalities@gmail.com. Our team will gladly assist with any questions or concerns.
Where do you ship?
We currently ship to the United States only.
Where do you ship from?
We partner with trusted fulfillment centers to ensure reliable shipping directly to your door.
Can I change or cancel my order?
We process orders quickly, so requests must be made within 12 hours of purchase. After that, your order may already be on its way — but you can still return it once it arrives.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX) as well as PayPal for secure checkout.
When will my order be processed?
Orders are processed Monday–Friday within 1–3 business days and shipped the following business day. Please allow extra time during holidays.
How long will it take to receive my order?
Delivery typically takes 7–16 business days, depending on your location within the United States.
What if I don't receive my order?
If your package hasn't arrived within 30 days of shipping, you're eligible for a full refund.
How do I return an item?
Contact us at ShopPrimalities@gmail.com with your order number. We'll provide easy instructions for your return.
What if I receive a defective, incorrect, or damaged item?
If something isn't right with your order, email us with your order details and photos of the issue. We'll make it right as quickly as possible.
When will I receive my refund?
Refunds are processed back to your original payment method within 7–10 business days of receiving your return. Processing times may vary depending on your bank or credit card company.
How do I track my package?
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can enter your tracking number on our website to check the status of your delivery at any time.