Frequently Asked Questions

How can I contact Primalities?
You can reach us anytime at shopprimalities@gmail.com. Our team will gladly assist with any questions or concerns.

Do you ship worldwide?
Yes! We proudly ship to most countries around the world.

Where do you ship from?
We partner with trusted fulfillment centers to ensure fast and reliable shipping directly to your door.

Can I change or cancel my order?
We process orders quickly, so requests must be made within 12 hours of purchase. After that, your order may already be on its way — but you can still return it once it arrives.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX) as well as PayPal for secure checkout.

When will my order be processed?
Orders are processed Monday–Friday within 1–3 business days, and shipped the following business day. Please allow extra time during holidays and sale seasons.

How long will it take to receive my order?
Delivery typically takes 2–4 weeks, depending on your location.

What if I don’t receive my order?
If your package hasn’t arrived within 30 days of shipping, you’re eligible for a full refund.

Will I be charged customs or taxes?
Our prices are listed tax-free in USD. Depending on your country, you may be required to pay duties or import fees upon delivery. These are determined by local customs and are the buyer’s responsibility.

How do I return an item?
Simply contact us at shopprimalities@gmail.com with your order number. We’ll provide easy instructions for your return.

What if I receive a defective, incorrect, or damaged item?
If something isn’t right with your order, email us with your order details and photos of the issue. We’ll make it right as quickly as possible.

When will I receive my refund?
Refunds are processed back to your original payment method within 7–10 business days of receiving your return. Processing times may vary depending on your bank or credit card company.