30-Day Return Policy
We accept returns within 30 days of delivery. To be eligible, your item must be unused, in its original condition, and in its original packaging. You'll need your receipt or proof of purchase.
Returns are accepted from United States customers only.
To start a return, contact us at ShopPrimalities@gmail.com. If your return is accepted, we'll send you instructions on how and where to send your package. Return shipping is the customer's responsibility. Items sent back without first requesting a return will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at ShopPrimalities@gmail.com with your order details and photos of the issue. We'll make it right with a replacement or full refund at no extra cost to you.
Non-Returnable Items
Gift cards cannot be returned or refunded. Used products or items not in their original packaging are not eligible for return.
Exchanges
The fastest way to get what you want is to return the item you have and make a separate purchase for the new item once your return is accepted.
Refund Processing
Once we receive and inspect your return, we'll notify you of your refund status. If approved, your refund will be processed to your original payment method within 10 business days. Your bank or card company may take additional time to post the refund. If more than 15 business days have passed since approval, contact us at ShopPrimalities@gmail.com.